Following the CDC’s announcements regarding the Coronavirus COVID-19 we would like to reassure and update our valued customers on our plan to keep customers and our team safe whilst complying with CDC’s advice and keeping our business running as best we can.
Our showroom will remain open as usual until we are told otherwise. All surfaces where contact is likely (i.e. door handles, screens, handrails) will be cleaned regularly throughout the day and sanitized after every customer visit. Hand washing and sanitizing wipes are available to every customer visiting the showroom. We request that anyone presenting symptoms refrain from visiting the showroom. We have hot tubs in stock available for delivery. If you have to isolate yourself at home, you may as well make the most of it – what better place to self-isolate than in a hot tub!
PRIVATE APPOINTMENTS AVAILABLE
For customers wishing to view our hot tubs or would prefer to have the showroom to themselves, this can be arranged. We have morning and evening appointments available on request.
HOME CONSULTATIONS & SITE SURVEYS
We are available to carry out home visits by appointment if you wish to discuss our hot tub delivery radius and survey your site. If you would prefer, we didn’t visit your home we can use technology to interact with you via video calling. Brochures are available to download from our website.
SERVICE & MAINTENANCE SUPPORT
Our service team will still carry out general service and maintenance work for our customers. Our engineers will be following CDC’s advice, distance themselves from customers, and be more vigilant with hygiene precautions. They have sanitizing wipes and hand wash available on the vans. We are asking current customers who are exhibiting COVID-19 symptoms to inform us, and we can arrange the appointment for a later date.
CHEMICALS & ACCESSORIES IN ADVANCE
With customers being at home more than usual we expect hot tub usage to increase. If you require chemicals or accessories, please order via on our website: backyardsandbilliards.com
We will be on-hand to offer help and advice as usual. We will be manning the telephones and replying to emails and messages out of hours. We expect hot tubs to be well-used over the coming months. If you run into problems just give us a shout.
Thank you to all our customers for your support. While we expect some challenges, we will do our best to carry on providing the best service we can.